Stay

Terms of booking

BOOKNGS

We can accept bookings online via our website or directly by telephone 01326 290974. We only accept bookings online made directly by the guest with their full contact details and payment via their own credit/debit card.

Third party bookings will only be accepted if we have an advance agreement in place.  We therefore expect that all bookings received are made by the guest and payment details are for the guest staying with us.

If you are a third party wishing to make a reservation then you need to contact ourselves James Glosby or Donna Glosby first by telephone to discuss requirements and proposed payment methods. If we agree to accept the third party booking then the reservation details will be taken over the telephone and confirmation sent. Where a third party makes a reservation on behalf of their clients via our website or any other online travel agent we are not obliged to accept the booking as it does not meet our terms and conditions as outlined and the reservation will be cancelled.

DISABLED ACCESS

Unfortunately we do not currently have any rooms which are fitted with suitable facilities for disabled guests requiring the use of a wheelchair. Also, there are 3 steps to enter the accommodation building from the external access point and this is the only form of access whilst the main Inn is closed.  Therefore wheelchair users can not be accommodated in our accommodation.

PETS

We do not allow any pets in our rooms.

DEPOSIT

A non refundable deposit of the first night is required (for each room booked) when booking which will be deducted from the total balance due upon departure.

CANCELLATION POLICY

Please send cancellation request in writing.

Cancellation/modification received more than 7 days prior to arrival date

The non-refundable deposit paid, which was equivalent to the cost of the first night, is retained.

Cancellation/modification received within 7 days prior to arrival date

Cancellation within 7 days of arrival will result in the total booking amount being payable. As a non-refundable deposit has already been paid, the booking balance remaining is payable at the point of cancellation.

In the event of No-show

The total booking amount is payable. As a non-refundable deposit has already been paid, the booking balance remaining is payable at the point of no-show on date of arrival.

Reduction of stay / Temporary Absence

We cannot give a reduction for temporary absence or early departure.

Length of Stay Modifications – Minimum Stay

In some rooms we have a minimum stay requirement of 2 nights, particularly during peak season and Bank Holidays. If a stay is amended from a 2 night stay to a 1 night stay and no longer meets our minimum stay requirement then we reserve the right to cancel the reservation without reimbursement.

Holiday Cancellation Insurance is highly recommended.

CHECK IN / OUT

Check in is from 15:30pm – 20:30pm on the day of arrival.  We do not operate a 24hr reception and therefore cannot accept late check ins where arrival is after the bar is closed.

Check out is from 08:15am until 10:30am.  As we do not operate a 24hr reception we are unable to accommodate an earlier check out time unless prior arrangement is made with us in advance of booking.

OUT OF HOURS

We do not operate an out of hours service, however the owners or deputy are on site and contactable in case of an emergency. For non-emergency call outs when the pub is closed we do reserve the right to charge a fee. As a courteousy to all fellow guests please keep noise to a minimum when entering and moving around the building overnight and early in the morning.  If you anticipate needing to depart the building before 8.15am then you must discuss this with us before placing your booking.

BREAKFAST

Breakfast service times are amended slightly depending on the time of year and occupancy levels. Breakfast is generally served between 8.15am and 9.30am and guests are expected to take breakfast in the dining room during these times. We are unable to provide breakfast outside of these times and do not offer a reduction for breakfast not taken.

AGE REQUIREMENTS

We accept children aged 3 and over when staying in the family room only. Bunk beds are provided and therefore guests need to be aware that this may not be suitable for younger children. We are unable to accommodate children and infants younger than 3 years of age.

There must be at least one adult over the age of 18 in each room. We do have a family room available for adults staying with children between the ages of 3 and 17 which have a king sized bed and a set of bunk beds.

PRICES & OCCUPANCY

Reservations and prices agreed for Prilla, Housel, Kilcobben, Pentreath, Caerthillian, Polpeor and Kynance are based on a maximum of two people sharing the room, except where booked and paid for as a single occupancy rate.  Guests must advise how many people will be staying in the room overnight so our records are correct for health and safety reasons.   If there is a reduction for single occupancy,  it must be adhered to. In the event of more people wanting to check in than booked for we reserve the right to refuse an additional person which may result in the booking being cancelled or void. We do not have capacity for extra beds, matresses or travel cots in our rooms and do not therefore provide any.

The reservations and prices agreed for our family room (Polbream) is based on between 2 and 4 people sharing and guests must make the booking and payment for the correct number of people in their party.  The maximum occupancy for this room is 2 adults and 2 children between the ages of 3 and 17. Where the family room is booked for 2 adults it is expected that only the king sized bed is used and not the bunk beds, if used then additional linen costs will be applied at £15 per bed used per night.

KEYS

Please take care of your room keys, which also allow access to the accommodation building.

In the event of a key being lost a fee of £50.00 will be charged and must be paid before departure.

DAMAGE TO PROPERTY 

During your stay it is expected that you take care with our our accommodation and property; we reserve the right to make a charge for damage to the room or items contained within. You are responsible for and liable for any breakages or damage which you cause to the accommodation or contents. Please report any damage to us as soon as it happens, so that we can deal with at the time rather than discovering it later. We do not normally charge for minor damage, but will of course do so in the case of repairs or  significant damage or breakage. In the case of non-repairable damage, and missing items we will charge the full new replacement cost.

EXCEPTIONAL CLEANING

Please note that preparation and/or consumption of food other than those complimentary items we provide in our bedrooms is not permitted. Take away food in particular can leave an odour, staining and/or damage to furniture or furnishings that may render the room unusable or require cleaning over and above our normal housekeeping requirements. Where this situation occurs it may result in an additional charge and we reserve the right to seek reimbursement for loss of business as a result.

Opening Hours


BAR OPEN FROM 11:30AM ALL DAY, EVERY DAY
FOR FOOD SERVICE TIMES SEE OUR CURRENT MENUS
ADVANCE TABLE BOOKINGS RECOMMENDED

Contact details


The Top House Inn
The Lizard
Helston
Cornwall
TR12 7NQ
Tel: 01326 290974
E-Mail: mail@thetophouselizard.co.uk

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The Top Blog

May Bank Holiday May 27, 2017

Bar open all day, every day with food served all day too from 11:30am. Whatever the weather, we have plenty of space both indoors and outdoors to enjoy a hot or cold drink and a bite to eat. Delicious homecooked food with a focus on fresh local produce with fish, handpicked crab, mussels and lobsters […]

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Easter Weekend April 14, 2017

All set for a busy Easter Weekend and looking forward to welcoming everyone. Our bar is open all day for hot and cold refreshments; with delicious food served all day. So if you fancy a late lunch or early dinner … no problem! There will be some fabulous local fish dish specials on the Specials […]

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Trelawny Shout – St Piran’s Day 5th March March 3, 2017

St Piran’s Day 5th March- Trelawny Shout What better way to celebrate than to take part in the collective ‘shout’ (the term for Cornish pub singing).  Mass singing of the Cornish anthem ‘Trelawny’, will be happening in many St Austell brewery pubs across the county.  We are delighted that the Cadgwith Singers will be joining […]

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Mother’s Day – Sunday 26th March

We are open all day on Mothering Sunday from midday and serving food 12p – 8pm.  We have a special roast lunch menu served from 12-3.30pm and then serving our main menu straight afterwards until 8pm. Perfect time to treat Mum to a lovely lunch out at the Inn and leave the cooking and washing […]

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Valentines Weekend Dining January 11, 2017

Book a table to treat your loved one to a romantic evening meal out at our lovely Cornish Inn. See our Special Valentines Menu 2017 available from 11th to 14th February 2017. Served evenings from 6pm. How about a lovely coastal walk afterwards? Beautiful scenery and stunning views in The Lizard. Rooms available,  see website for […]

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Christmas Party Menu October 21, 2016

Book your Christmas Party at The Top House Inn and enjoy a lovely cosy meal in our restaurant or bar beneath our twinkling fairy lights and festive garlands. With the roaring log fire, great food and top hospitality you will have a lovely meal and feel the festive cheer. Available for advance bookings between 24 […]

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Tex Mex Dining! October 14, 2016

Join us tonight Friday 14th October for the first of our Tex Mex Theme Nights! Also served on Saturay 15th October from 6pm! Book your table now! 01326 290974. Also, some dishes available from our Main Menu to select from. Bar stocked with plenty of tequila and some special bottled beers for the weekend! STARTERS […]

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What’s On October September 28, 2016

Hello Autumn! We have some great events coming up this October (click here for details) and look forward to welcoming everyone. It wont be long until we are lighting the log fire again ….. in the meantime we will enjoy the fine weather and get out picking blackberries! There’s our new Autumn Menu to tempt […]

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School’s out for Summer! July 22, 2016

Hooray! School’s out for Summer! The sun is shining as we start the summer holidays, long balmy days and nights with lots of fun. If you are in the Lizard come and see us. We are open all day with food served all day too! We have indoor and outdoor seating, a fabulous menu with […]

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Autumn and Winter Break Deals June 22, 2016

Fancy an escape to enjoy the peace and tranquility of The Lizard village and local area out of peak season? Well come and enjoy a break at The Top House Inn, selected dates from October 2016 to March 2017 we are offering half price stays for breaks of 3 nights to 7 nights.  Direct website […]

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The Top Tweets

Did you know we have 8 ensuite rooms here? Quietly tucked away in a 3 storey accommodation… https://t.co/VCVfkT30uB
12/17/2017 09:17

Enjoy a drink at our warm and cosy traditional Cornish inn. The bar is open all day and the log… https://t.co/MdCkQZxW2T
12/17/2017 09:16

Sunday roast served from midday 🍴🍷 #roast #sunday #sundayroast #thelizard #thetophousehttps://t.co/XJWviFfLF6
12/17/2017 08:45

Beer battered fish and chips and a pint of #korev .... Ideal 👍🏼#food #fish #local #fishandchipshttps://t.co/xhHaanvdPa
12/15/2017 10:46

Staying at a bed and breakfast? Make sure the breakfast is as good as the bed! A top nights… https://t.co/fWTOX2i4Jb
12/14/2017 07:06

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